This page explains how to cancel an application assistance request, when refunds apply, and how consultation and processing costs are handled. Terms are written in plain language so you know what to expect before you book.

You may cancel an assistance request at any time before work on your application begins. Send your cancellation request through the contact form or by email, and include the name you used when you asked for help. We confirm each cancellation in writing so you have a record of the date it was received. Costs are explained before any work starts. Consultation fees and any processing costs are stated in advance, and you are never charged for a step you have not agreed to. If a request is cancelled before work commences, the consultation portion is refunded in full. Once work has begun, refunds cover only the parts of the service that have not yet been carried out.

Questions about a charge, a cancellation, or a refund can be sent to us through the contact page or by phone. We respond as promptly as we can and aim to resolve every concern directly and fairly. This policy is independent of any government authority, and it does not guarantee approval or a specific processing time.